Safety

Safety and Accident Prevention Program

Brilliantly Clean Services, LLC (BCSLLC) 6905 112th St E Ste B Puyallup, WA 98373

Revised: July 31, 2026 Supersedes the revision dated July 14, 2023

Safety and Accident Prevention Program Statement

Brilliantly Clean Services, LLC recognizes our obligation to provide the safest possible working conditions for our employees. All employees are expected to follow the policies set forth in this program as a condition of employment.

The goal for our safety and health program is to eliminate injuries and illnesses, not merely in keeping with, but surpassing, the best experience of businesses similar to ours. Our goal is zero accidents and injuries.

Changes and additions to this policy may be made in the future, depending upon a need for modification based on experiences encountered in our workplace and by changes or additions required by WISHA regulations.

Hazard Identification and Control

Trainers and managers will conduct periodic Worksite Safety Inspections using the Safety Inspection Checklist. Problems or violations of safe practices will be noted and a support plan will begin.

Our industry is not a high-risk accident or injury environment compared to many other workplaces, but there is always the potential for injury, primarily as a result of carelessness. Most accidents that happen while cleaning homes can be avoided with reasonable care and attention.

Safety Training

Management is responsible for seeing that safety training is provided to all employees. As a matter of policy, BCSLLC includes safety topics in our monthly staff meetings. Safety may also be reviewed one-on-one with an employee when a safety violation has occurred.

Additional training may consist of lecture, demonstration, video, handouts, and on occasion guest presenters. Additional training will usually be conducted during a Staff Meeting and documented on our Staff Meeting Agenda form. Attendance at Staff Meetings by all employees is mandatory. If an employee misses a meeting, a copy of the meeting form will be provided.

Orientation for new hires is given by the trainer following the outline of the New Hire Orientation form. Employees must initial each subject on the New Hire Orientation form to confirm it has been reviewed.

Day-to-day safe work practices are also documented in the House Cleaner Training Guide, pages S-1 and S-2. Employees are expected to follow both documents.

Safety Responsibilities

Management

Establish and maintain a Safety Program
Enforce the rules set forth in this program
Encourage employees to report hazardous conditions, and implement corrective action as needed
Conduct periodic worksite inspections to assess potential hazardous conditions or safety violations
Conduct training sessions on safety issues as experience dictates
Investigate all injuries and near misses, and complete the Injury/Near-Miss Report

Employees

Comply with this safety program
Use proper PPE
Report hazardous conditions to the office
Attend safety training sessions and staff meetings
Report all injuries, accidents, and near misses to the office immediately

General Safety Rules

BCSLLC reserves the right to terminate an employee without prior disciplinary action when that employee engages in dangerous horseplay.
Do not run on a client’s property or in parking areas.
Follow prescribed safety practices at all times.
Do not use vacuum cleaners, or any electrical appliance or equipment, that appears to have frayed or exposed wiring. Stop using it and contact the office for a replacement.
Do not mix chlorine/bleach products (which we do not carry) with ammonia products (which we also do not carry). Even mixing the fumes of these two chemicals creates a toxic gas that can seriously harm you, your coworkers, and our clients.
Do not bring your own supplies to clean with. Use only the supplies provided by BCSLLC.
Do not lean out of high windows or over balconies, or otherwise expose yourself to a fall. Never stand on a countertop, and never go past the second step of a step stool.
Maintain a safe workplace for yourself and your coworkers by being aware of equipment, materials, or supplies that could be tripped over.
We do not lift or move heavy items. See Body Mechanics below.
All employees must wear shoes while in a client’s home. Shoe covers may be worn if needed.
Report all injuries and near misses to the office.
Comply with all safety instructions given.

Safety Procedures

Chemicals and Supplies

Keep scissors and screwdrivers pointy side down
Take care not to hit employees with equipment
Cleaning supplies and products must be in the bucket when not in use
Rinse sponges well after each use
Labelling your spray bottles is your responsibility. Labels are available in the storage unit. Three bottles require labels: floor cleaner, all-purpose, and castile. Do not use a cleaner from an unlabelled bottle
Do not intentionally smell cleaners
Do not mix cleaning products
Close tops on chemical bottles
Do not use a client’s chemicals without checking with the office first
If any chemical gets in an employee’s eyes: flush immediately with water for 15 minutes, then call the office

Body Mechanics

BCSLLC does not require or permit employees to lift or move heavy items.

The rule: if it takes real effort or strain, do not move it. Clean around it and under the edge.
Items we do move: dining chairs, bar stools, laundry baskets, ottomans (they usually slide), and small items that can be picked up easily.
Items we do not move: couches, beds, dressers, or anything that would need to be dragged or pushed. A client who wants us to clean under heavy furniture may move it themselves before we arrive.
Bend at the knees, not at the waist. Use two hands. No jerky or sudden motions.
Use knee pads if you will be on your knees for more than 3 minutes. Knee pads are available in the storage unit.
Only a step stool may be used to reach high places, and never past the second step. Step stools are available in the storage unit.
Skip top bunks. Do not climb the ladder of a bunk bed. Inform the office if you encounter one.
Take your mandatory breaks.
Drink plenty of water.

No employee is expected to move an item they judge to require real effort or strain. Reporting that an item could not be safely moved will never be treated as a performance issue.

Driving Responsibility

Follow all traffic laws
Come to complete stops
Wear seatbelts
No phone calls or texting
Be polite to other drivers
Always yield the right of way
Refrain from sudden stops or accelerations
Call the office immediately to report accidents or any other driving issue

Personal Responsibility

Wear gloves at all times when cleaning. Dispose of gloves after each clean and replace them as soon as they become damaged. Do not reuse gloves
Wear shoes while cleaning. Shoe covers may be used if needed
No hitting or other physical aggression
Take breaks as needed
Ask questions
Keep out of doorways
Drink plenty of water
Move slowly when working in a crowded space
Be mindful of other employees’ needs and restrictions
No profanity or vulgarity in front of clients
Dispose of cigarettes properly
Report all injuries to the office immediately

Accident and Near Miss Reporting and Investigation

Employees report. The office documents.

The employee’s responsibility: report every injury, accident, and near miss to the office immediately. A near miss — something that almost caused an injury — must be reported the same as an injury. There is no form for the employee to complete.

The office’s responsibility: the office completes and files the Injury/Near-Miss Report for every reported incident, and investigates so that corrective action can be taken to reduce the probability of a similar injury recurring. These reports are retained for a minimum of five years.

Corrective procedures identified through this process will be presented at the next safety meeting.

Reporting an injury or near miss will never be treated as a performance issue. Failure to report one may be.

Note for management: Injury/Near-Miss Reports are maintained by the office.

Corrective Procedure

Management is responsible for enforcing these general safety rules, as well as more specific safety policies included in other written programs from time to time.

Where an employee does not follow this safety program, BCSLLC may address it through an informal conversation, a documented conversation, a verbal warning, a written warning, suspension, or termination of employment. The company selects the response it considers appropriate to the circumstances, including the seriousness of the issue and any prior history, and is not required to use any particular step or to use these measures in any particular order. Some conduct — including dangerous horseplay — may result in immediate termination without prior warning.

Corrective action will be documented.

Nothing in this section limits an employee’s rights under federal, state, or local law, or the company’s obligation to comply with applicable employment laws.

First Aid and Safety Equipment

First Aid Kit

BCSLLC supplies each employee with a First Aid Kit containing at minimum:

1 - Absorbent compress, 5 x 9 inches

16 - Adhesive bandages, 1 x 3 inches

1 - Adhesive tape, 5 yards

10 - Antiseptic, single-use 0.5 g packages

6 - Burn treatment, single-use 0.5 g packages

2 - Eye covers

1 - Eye wash, 1 fluid ounce

4 - Sterile pads, 3 x 3 inches

2 pairs - Medical exam gloves

1 - Triangular splint bandage, 40 x 40 x 56 inches

Compression bandage wraps (2”, 3”, 4”, 5”), 5 yards

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Self-activating cold packs, 4.3 x 5.9 inches

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Self-adhesive wrap bandages, 5 yards

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1 - Plastic container

A copy of this contents list is kept inside each kit.

Employees must keep first aid items neatly contained in the kit so they are not damaged, and must keep the kit in their vehicle at all times while working. Employees must check the kit weekly against the contents list inside it and tell the office if any item is missing or needs replacing.

Nitrile Gloves

Employees are supplied with disposable protective gloves, which must be worn at all times while cleaning. Dispose of gloves and put on a new pair as soon as they become damaged. Dispose of gloves after each clean; do not reuse them.

Knee Pads, Goggles, and Dust Masks

Knee pads, goggles, and disposable dust masks are available in the storage unit. Employees may take them as needed. Dispose of dust masks after each clean; do not reuse them. If knee pads or goggles become damaged, inform the office so they can be replaced.

Step Stools

Step stools are available in the storage unit. A step stool is the only approved means of reaching high places, and employees must never step past the second step.

Spray Bottle Labels

Labels are available in the storage unit, and labelling is the employee’s responsibility. Three bottles require labels: floor cleaner, all-purpose, and castile. Do not clean from an unlabelled bottle.

Safety Data Sheets

A Safety Data Sheet (SDS) is available for each cleaning supply that requires one. These are accessible in the Safety-Data-Sheets channel in Slack.

An SDS includes the properties of each chemical; its physical, health, and environmental hazards; protective measures; and safety precautions for handling, storing, and transporting it. If a chemical has injured someone and a medical provider needs to know what it was, this is where to find it.

Emergency Situations

In case of emergency:

Exit to a safe place, if needed
Call 911
Access the first aid kit, if needed
Report the situation to the office as soon as you are able

Suspected Gas Leak

If you smell gas in a client’s home:

Leave immediately. Do not finish the room
Do not operate any switches — not lights, not fans, not anything. A spark is all it takes
Do not use a landline inside the house. Get outside first
From outside, call Puget Sound Energy at 1-888-225-5773, or 911
PSE will come out and check it at no charge
Report it to the office

Brilliantly Clean

A clean home is a happy home